Virtual Care Services

It is not always possible to go into the doctor’s office for a visit. Maybe it is the middle of night, or a weekend, or at a time when you are unable to take time away from work. To make sure that NWPP plan participants have access to high-quality care whenever and wherever they may need it, NWPP offers Teladoc® virtual care at no cost.

Secure, on-demand, quality care whenever and wherever you need it.

Teladoc® offers around-the-clock access to board-certified and licensed physicians or pediatricians who can resolve common medical issues over the phone or video chat. This confidential medical service is available to all NWPP active plan participants and covered family members at no additional costs.

Your Teladoc doctor can help diagnose and treat acute, non-emergent medical issues that may arise such as:

  • Cold and flu
  • Bronchitis
  • Sore throat
  • UTI
  • Rashes
  • Fever
  • Allergies
  • Asthma
  • Headaches
  • And much more!

Just like at an in-person appointment, your Teladoc doctor will discuss your medical issue with you, recommend a diagnosis and treatment, and prescribe necessary medications or tests. Any medications, treatments or tests you may need following your free phone or video chat consultation are subject to your regular plan benefits, for which you could have some out-of-pocket costs.

Request An Appointment

To request either a telephone or video consultation, visit and set up or log into your account, or call (855) 332-4059. You can schedule to receive the phone or video call when it works for you or request an immediate call back. The average call-back wait time is 10 minutes. 

  • Phone consultations are available 24 hours a day, 7 days a week.
  • Video consultations are available 7 a.m. to 9 p.m., 7 days a week.

You do not need to pre-register to use Teladoc, though having your account set up before you would like to schedule an appointment for the first time will streamline your experience.

Visit to create an account. Then, click on the My Medical History tab. You must fill in the required information, or provide it on your first call, before a consult can be requested.

Why Virtual Care?

While there will continue to be times when your doctor will want to see you in person, there are many reasons that a virtual visit might be a better option. Beyond saving you money with low-to-no co-pays, here are just a few other reasons virtual care visit might be your best choice

Icon: When you’re feeling sick

When you’re feeling sick

A virtual care visit with a doctor can help determine what illness you might have, any medications needed, and if an in-person visit or any tests are needed.

Icon: If you live in a rural area

If you live in a rural area

Virtual care provides greater access to quality care for people living far away from a city center, including specialists, mental health services.

Icon: When you want to get in sooner

When you want to get in sooner

A virtual care visit may make it possible to see a provider sooner than you would be able to schedule an appointment with your regular provider.

Icon: When you need medication refills

When you need medication refills

Virtual care is the perfect option for getting information and ordering any new prescriptions and refills you may need.